Common issues and Troubleshooting

Search in Media Hub Doesn't Work After Upgrade

If you are experiencing issues with the Search bar within Media Hub, please follow the steps below to resolve the problem.

Step 1: Uninstall Elastic Search

1. Navigate to the Apps -> Installed Apps on your machine.
2. Locate Elasticsearch in the list of applications.
3. Uninstall Elastic Search.

Step 2: Reinstall Media Hub

1. Launch the Media Hub installer, you may download it from our Products section in the Portal.
2. Follow the installation instructions provided by the installer.

Step 3: Reindex Search

1. Open Media Hub in your browser of choice.
2. Click the ‘Settings’ button located at the top right of the screen.
3. In the ‘Dashboard’ section, you will find the ‘Admin’ subsection.
4. Click on ‘Reindex Search’.

After completing these steps, the search functionality within Media Hub should be restored and working correctly.
Whether you continue experiencing issues, please contact our support team for further assistance.