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Common

Unable to Use the Clipboard

If you encounter the error 'Unable to use the clipboard, check the browser settings', you can check the following:

Unsecure Connection

If you are accessing Erizos Studio in the browser over an unsecure (HTTP) connection, the browser will block access to the clipboard for security reasons. Ensure that the Studio Server has a valid SSL certificate and is served over a secure connection (HTTPS) to enable clipboard functionality.

Access to Clipboard Blocked by Browser

Your browser security settings may be blocking access to the clipboard, follow these steps to enable clipboard access in your browser:

For Google Chrome

  1. Open Chrome and click the three dots icon in the top-right corner.
  2. Select Settings from the dropdown menu.
  3. Go to Privacy and security → Site settings.
  4. Scroll down to Permissions → Additional Permissions and click Clipboard.
  5. Ensure that clipboard access is set to Sites can ask to access your clipboard”
  6. If you see your site listed under Not allowed to see your clipboard, click the three dots icon → Remove to remove it from the blocked list.

For Microsoft Edge

  1. Click the three dots icon in the top-right corner of the Edge browser.
  2. Select Settings.
  3. Navigate to Cookies and site permissions → Clipboard.
  4. Make sure the toggle for Ask before accessing clipboard is enabled.
  5. If the site is blocked, find it under the Blocked sites, and click the Delete icon to unblock it.

For Mozilla Firefox

  1. Open Firefox and type `about:config in the address bar, then press Enter.
  2. Search for dom.events.testing.asyncClipboard using the search bar.
  3. Ensure that its value is set to True. If not, double-click it to change the value.
  4. Restart Firefox for the changes to take effect.

For Safari (MacOS)

  1. Open Safari and go to Preferences from the Safari menu.
  2. Click on the Websites tab.
  3. Select Clipboard from the sidebar.
  4. Ensure that the site you are using is set to Allow.