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UE Plugins

Issue

When trying to connect to CreativeHub Revision Control in Unreal Engine, you encounter the error: "Connection Error: Failed to enable CreativeHub revision control. Incorrect username or password. Unauthorized."

FailedRevisionControl

Cause

The error occurs because Unreal Engine cannot find the correct credentials for the CreativeHub server. Credentials are not stored in the project folder for security reasons. Instead, they must be configured once per server.

Solution

To resolve the issue:

  1. Check your credentials
    Verify that you are using the correct username and password for the CreativeHub server.

  2. Configure your credentials in Unreal Engine

    • Open the Unreal Engine.
    • Go to Revision Control Settings.

FailedRevisionControl

  • Enter your username and password for the CreativeHub server.

FailedRevisionControl

  • Press ‘Accept Settings’. If username/password are correct you will see the message:

FailedRevisionControl
3. Re-use credentials across projects
Unreal Engine will automatically use these credentials for all projects that are on the same CreativeHub server.
4. Browser login check
If the issue persists, ensure you are logged into CreativeHub via your browser of choice. Unreal Engine relies on the browser's built-in credential management to handle authentication.

Additional Notes

  • The .creativehub folder in each project stores the project origin but does not store credentials for security purposes.
  • Credentials are centralized and used globally across projects connected to the same server.

If the error persists after completing these steps, contact your system administrator or Erizos support.